Park Place Motorcars Arlington

2013 Mercedes-Benz GLK-Class Recall

Mercedes-Benz GLK-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bag

FREE3 OPEN RECALLS

NHTSA campaign 19V010000 · 288,779 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or Zone A." A

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Corrective Action

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. An interim letter is being mailed from February 1, 2019 through March 8, 2019. A second letter will be sent when parts are available. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

Air Bag3

FREE3 OPEN RECALLS

NHTSA campaign 19V010000 · 288,779 vehicles affected

Defect

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Corrective Action

Steering1

FREE1 OPEN RECALL

NHTSA campaign 17V252000 · 168 vehicles affected

Defect

Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.

Consequence

A loss of steering can increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall is expected to begin in May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Exterior Lighting1

FREE1 OPEN RECALL

NHTSA campaign 12V493000 · 218 vehicles affected

Defect

Mercedes-Benz USA, LLC (Mercedes Benz) is recalling certain model year 2013 GLK350 and GLK350 4-Matic vehicles, manufactured from May 31, 2012, through August 2, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps

Consequence

The higher illumination level may cause glare to oncoming vehicles, increasing the risk of a crash.

Corrective Action

Mercedes Benz will notify owners, and dealers will update the software calibration number (SCN) of the subject electronic control unit. The recall began in September 2014. Owners may contact Mercedes Benz at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz GLK-Class?

NHTSA recall information identifies six recalls for the 2013 Mercedes-Benz GLK-Class involving Communication Software, Air Bag, Steering, and Exterior Lighting.
The six recalls include one Communication Software recall, three Air Bag recalls, one Steering recall, and one Exterior Lighting recall.

How do I check if my 2013 Mercedes-Benz GLK-Class has an open recall?

You can check the VIN for an open recall at NHTSA.gov or receive a free VIN check at our service department.
Bring the vehicle to Park Place Motorcars Arlington or schedule an appointment so the team can check its recall status.

How much does a 2013 Mercedes-Benz GLK-Class recall repair cost?

A 2013 Mercedes-Benz GLK-Class recall repair is free at an authorized dealer when the vehicle has an applicable open recall.
The manufacturer specifies the remedy, which may include software updating, air-bag replacement, steering inspection, or lighting calibration.

Can an independent shop fix a 2013 Mercedes-Benz GLK-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized technicians have access to manufacturer diagnostic tools, approved procedures, and OEM parts for recall work.

Does an open recall affect the trade-in value of the 2013 Mercedes-Benz GLK-Class?

Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation; visit our trade-in page to get started.
Addressing an open safety campaign before trading can make the vehicle’s status easier to document.

Recall Service & Dealership Highlights

Safety Comes First

The NHTSA-reported recalls cover concerns that should not be ignored. A communication software fault may send emergency responders an inaccurate vehicle location. Air-bag issues may involve an inflator that can rupture and project metal fragments, or unintended driver air-bag deployment. A loose steering-coupling bolt may contribute to loss of steering, while excessive exterior-lighting output may create glare for oncoming drivers. Waiting can leave a safety concern unresolved when the vehicle is being driven. Park Place Motorcars Arlington can check the VIN and explain the applicable manufacturer remedy so you can make an informed next step.

Factory-Authorized Expertise

At Park Place Motorcars Arlington, factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools, approved procedures, and OEM parts when required to complete recall work. Manufacturer recall remedies are performed at no charge to the owner when an open campaign applies. Our dealership is located at 4201 Beltway Pl in Arlington, TX, serving drivers from nearby communities throughout the Arlington area and surrounding North Texas. We can help verify the VIN, review the recall concern, and arrange the appropriate service with a reassuring, professional approach. Schedule service when it is convenient for you.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contact Park Place Motorcars Arlington for a free recall check. Bring the vehicle in if the VIN shows an open campaign, or schedule an appointment even if you are unsure whether a previous repair was completed. Our team can confirm the status and explain what happens next. Do not postpone a safety-related question simply because the vehicle seems to operate normally. If you need additional maintenance after the recall visit, ask about service specials and available service financing options.