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Park Place Motorcars Arlington
Mercedes-Benz SLK-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 13V236000 · 71 vehicles affected
Defect
Mercedes-Benz (Mercedes) is recalling certain model year 2013 SLK250 and SLK350 vehicles manufactured October 9, 2012, through November 20, 2012. These vehicles are equipped with an occupant classification system (OCS) that may not correctly differentiate between a child seat or a very light person being in the front passenger seat.
Consequence
If the OCS incorrectly classifies a very light person as being a child seat, in the event of a crash necessitating airbag deployment, the system would deactivate the passenger airbag, increasing the risk of injury.
Corrective Action
Mercedes will notify owners, and dealers will replace the passenger side seat cushion including the OCS. The recall is expected to begin during June 2013. Owners may contact Mercedes at 1-201-573-0600.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 13V236000 · 71 vehicles affected
Defect
Mercedes-Benz (Mercedes) is recalling certain model year 2013 SLK250 and SLK350 vehicles manufactured October 9, 2012, through November 20, 2012. These vehicles are equipped with an occupant classification system (OCS) that may not correctly differentiate between a child seat or a very light person being in the front passenger seat.
Consequence
If the OCS incorrectly classifies a very light person as being a child seat, in the event of a crash necessitating airbag deployment, the system would deactivate the passenger airbag, increasing the risk of injury.
Corrective Action
Mercedes will notify owners, and dealers will replace the passenger side seat cushion including the OCS. The recall is expected to begin during June 2013. Owners may contact Mercedes at 1-201-573-0600.
5 common questions answered
NHTSA identifies a Communication Software recall involving a fault that may make the eCall system’s date and time differ from the actual date and time. That mismatch could send emergency responders an inaccurate vehicle location and delay help, increasing the risk of injury. NHTSA also identifies an Air Bag recall for certain 2013 SLK250 and SLK350 vehicles, where the occupant classification system may deactivate the passenger airbag if it misidentifies a child seat or very light person. Because these concerns involve emergency communication and passenger protection, waiting is a risk. A prompt VIN check determines whether your vehicle needs a free manufacturer remedy.
Park Place Motorcars Arlington is your authorized Mercedes-Benz dealership for recall assistance in Arlington, TX. Our factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to verify software updates, inspect recall status, and complete the applicable remedy. When parts are required, OEM components are used according to the manufacturer’s instructions. Recall repairs are performed at no charge when covered by the applicable recall. We serve drivers throughout Arlington and nearby communities, offering a reassuring destination for accurate information and professional care. Call Park Place Motorcars Arlington at 469-206-2671 to get started.
Begin by locating your vehicle identification number and contacting our service team. We can check the VIN for open recalls, explain the applicable remedy, and help you bring the vehicle in for service. If you are unsure whether a software update occurred or whether an airbag-related repair was completed, schedule an appointment anyway—the recall check is free. Use our online schedule service page or call 469-206-2671. Park Place Motorcars Arlington will help you take the next step with clear answers and a manufacturer-backed remedy at no charge when applicable.
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