Park Place Motorcars Arlington

2014 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz B-Class Electric Drive?

NHTSA has issued two recalls for the 2014 Mercedes-Benz B-Class Electric Drive, affecting the Communication Software and Battery components.
The Communication Software recall concerns possible inaccurate emergency-call vehicle location information caused by a date-and-time software fault.
The Battery recall concerns an electric powertrain shutdown caused by a communication error that may result in a loss of propulsion.

How do I check if my 2014 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your 2014 Mercedes-Benz B-Class Electric Drive by entering its VIN at NHTSA.gov or requesting a free VIN check at our service department.
Park Place Motorcars Arlington can verify open manufacturer recall records and explain the next repair step.

How much does a 2014 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2014 Mercedes-Benz B-Class Electric Drive recall repair costs nothing when the manufacturer remedy is completed at an authorized dealer.
Eligible Communication Software and Battery recall remedies are performed free of charge to the owner.

Can an independent shop fix a 2014 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge for a 2014 Mercedes-Benz B-Class Electric Drive.
Authorized technicians use Mercedes-Benz procedures and diagnostic systems for recall work.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation for a 2014 Mercedes-Benz B-Class Electric Drive.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA’s two recalls involve Communication Software and Battery-related electric drive operation. A communication software fault may cause the emergency call system to transmit an inaccurate vehicle location, which could delay emergency responders and increase injury risk. A battery-related communication error may shut down the electric powertrain, causing a temporary loss of propulsion and possible vehicle immobilization. Waiting can leave these safety concerns unresolved. A prompt VIN check identifies whether a campaign remains open, and the applicable manufacturer remedy is completed at no charge. If you notice a recall notice or are unsure whether prior work was completed, contact Park Place Motorcars Arlington without delay.

Authorized Mercedes-Benz Expertise

Park Place Motorcars Arlington provides recall care in Arlington, TX, for local drivers and nearby communities across North Texas. Factory-trained technicians use Mercedes-Benz diagnostic tools, manufacturer repair procedures, and OEM parts or software updates when required by the campaign. The goal is a precise, documented remedy for your vehicle’s specific VIN—not a generic inspection. Recall repairs are performed at no charge to the owner when covered by the manufacturer campaign. Ask our team about current service specials, and remember that service financing can help you get service now and pay later when additional maintenance is needed.

Start With a Free VIN Check

Begin by locating your VIN and contacting Park Place Motorcars Arlington. Our team can check for open recalls, explain the applicable remedy, and help you bring the vehicle in for service. If you are unsure whether a software update or earlier repair was completed, still schedule an appointment so the VIN can be verified. The check is free, and eligible recall remedies are performed at no charge. Call 469-206-2671 or schedule an appointment online. Prompt action helps you address potential emergency-call communication or propulsion concerns with confidence.