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Park Place Motorcars Arlington
Mercedes-Benz SLK-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 14V386000 · 311 vehicles affected
Defect
Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 SLK 250, SLK 350, SLK 55 AMG, SL 550, SL 63 AMG, and SL 65 AMG vehicles manufactured March 19, 2014, through May 5, 2014. Due to an air bag assembly error, the front passenger air bag may not deploy properly.
Consequence
In the event of a crash necessitating front passenger air bag deployment, the front passenger seat airbag may not properly deploy, increasing the risk of injury to the front passenger seat occupant.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the front passenger air bag, free of charge. Mercedes-Benz distributed an interim letter to owners on July 17, 2014. A second owner letter was mailed after parts became available in mid August 2014. Owners may contact Mercedes-Benz at 1-800-367-6372. Note: Until the vehicle has been remedied, owners are advised that passengers or other items should not be placed in the passenger seat.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 14V386000 · 311 vehicles affected
Defect
Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 SLK 250, SLK 350, SLK 55 AMG, SL 550, SL 63 AMG, and SL 65 AMG vehicles manufactured March 19, 2014, through May 5, 2014. Due to an air bag assembly error, the front passenger air bag may not deploy properly.
Consequence
In the event of a crash necessitating front passenger air bag deployment, the front passenger seat airbag may not properly deploy, increasing the risk of injury to the front passenger seat occupant.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the front passenger air bag, free of charge. Mercedes-Benz distributed an interim letter to owners on July 17, 2014. A second owner letter was mailed after parts became available in mid August 2014. Owners may contact Mercedes-Benz at 1-800-367-6372. Note: Until the vehicle has been remedied, owners are advised that passengers or other items should not be placed in the passenger seat.
5 common questions answered
NHTSA recall information identifies two safety concerns for the 2014 Mercedes-Benz SLK-Class. A Communication Software fault may cause the emergency call system to transmit an inaccurate vehicle location, potentially delaying emergency responders and increasing injury risk. An Air Bag assembly error may prevent the front passenger air bag from deploying properly during a crash, increasing the risk of injury to the passenger. Waiting leaves uncertainty in place when a manufacturer remedy is available at no charge. Until the air bag repair is confirmed, Mercedes-Benz advises keeping passengers and other items off the front passenger seat.
Park Place Motorcars Arlington is ready to help protect drivers across Arlington, Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities. Factory-trained technicians use manufacturer diagnostic tools, repair procedures, and OEM parts when the remedy calls for them. The team can check your VIN, verify whether a recall remains open, and complete the manufacturer’s free recall repair when applicable. Visit us at 4201 Beltway Pl, Arlington, TX, for knowledgeable Mercedes-Benz service and straightforward guidance from an authorized franchise dealer.
Start with a VIN check, even if you are unsure whether a previous owner completed the recall. Bring your 2014 Mercedes-Benz SLK-Class to Park Place Motorcars Arlington so the service team can verify open recall status and explain the next step. If a remedy is required, schedule service before continuing to drive with an unresolved safety concern. The check is free, and recall remedies are performed at no charge when covered by the manufacturer. Schedule service today or call Park Place Motorcars Arlington at 469-206-2671 for assistance.
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