Park Place Motorcars Arlington

2016 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz B-Class Electric Drive?

NHTSA recall information identifies two recalls for the 2016 Mercedes-Benz B-Class Electric Drive: one involving Software and one involving the Air Bag.
The Software recall concerns potentially inaccurate emergency call system vehicle-location information.
The Air Bag recall concerns possible unintended driver air bag deployment.

How do I check if my 2016 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Park Place Motorcars Arlington service department.
Our technicians can confirm whether an open remedy applies to your vehicle.
Call Park Place Motorcars Arlington at 469-206-2671 or schedule an appointment.

How much does a 2016 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2016 Mercedes-Benz B-Class Electric Drive recall repair is free at an authorized Mercedes-Benz dealer when the remedy applies.
The manufacturer’s specified repair is completed by trained dealership technicians at no charge to the owner.

Can an independent shop fix a 2016 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Park Place Motorcars Arlington uses manufacturer diagnostic tools and follows the specified Mercedes-Benz repair procedure.

Does an open recall affect the trade-in value of the 2016 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status when evaluating a 2016 Mercedes-Benz B-Class Electric Drive, so completing an open remedy can help keep the transaction moving.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA recall information identifies a Software concern that may cause the eCall emergency system’s date and time to differ from the actual date and time. That mismatch could result in an inaccurate vehicle location being sent to emergency responders, potentially delaying help and increasing the risk of injury. A separate Air Bag recall involves possible unintended driver air bag deployment, which can increase the risk of injury and a crash. Waiting leaves these safety concerns unresolved. Bring your vehicle to an authorized Mercedes-Benz dealer so the applicable software update or steering-component grounding remedy can be completed at no charge.

Authorized Mercedes-Benz Care

Park Place Motorcars Arlington provides authorized recall service in Arlington, TX, for drivers from nearby communities throughout the area. Our factory-trained technicians use manufacturer diagnostic tools, follow Mercedes-Benz procedures, and install OEM parts when the remedy requires them. We can check your VIN, verify the vehicle’s recall status, and complete the manufacturer’s specified repair free of charge when an open recall applies. From the Software communication-module remedy to the Air Bag steering-component grounding repair, our team gives you a clear, reassuring path back to safer driving at 4201 Beltway Pl.

Take the Next Step

Start with your VIN, then bring the 2016 Mercedes-Benz B-Class Electric Drive to our service department for confirmation. You do not need to be certain that a recall remains open before contacting us; the check is free, and our team can explain what happens next. If a remedy is required, we will arrange the manufacturer repair at no charge. Call 469-206-2671 or schedule service online. Park Place Motorcars Arlington can also help you review related maintenance needs and available service specials while your vehicle is here.