Park Place Motorcars Arlington

2016 Mercedes-Benz GLE-Class Recall

Mercedes-Benz GLE-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

16 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Front Suspension1

FREE1 OPEN RECALL

NHTSA campaign 18V272000 · 9,725 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curv

Consequence

The leaking oil in the presence of an ignition source can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. Owners will be notified of the recall with an interim notification in June 2018. A second letter will be mailed when the remedy is available, currently expected to be in August 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

Tire1

FREE1 OPEN RECALL

NHTSA campaign 17V828000 · 64 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 Mercedes GLE 550e 4MATIC vehicles. The tire pressure label on the B-pillar lists incorrect seating capacity and front and rear tire dimension information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FVMSS) number 101, Tire Selection and Rims.

Consequence

Applying incorrectly sized tires to the vehicle will affect the speedometer reading, which can increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the tire pressure label, replacing it, as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

Windshield2

FREE2 OPEN RECALLS

NHTSA campaign 17V655000 · 3,620 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash.

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2017100011. Owners may contact MBUSA customer service at 1-877-496-3691.

Engine1

FREE1 OPEN RECALL

NHTSA campaign 17V506000 · 12,322 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 AMG GLE43 Coupe, and 2017 AMG GLE43 vehicles. The engine control unit and transmission control unit software may have compatibility conflicts and cause the engine to shut-down while the driver brakes to a stop, or accelerates following an ECO start.

Consequence

If the engine shuts down, there is increased the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will reprogram the engine and transmission control unit software, free of charge. The recall is expected to begin in September 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Power Steering1

FREE1 OPEN RECALL

NHTSA campaign 17V241000 · 58,323 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water t

Consequence

If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. The recall is expected to begin in May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bag2

FREE2 OPEN RECALLS

NHTSA campaign 17V177000 · 51 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sed

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Control Arm1

FREE1 OPEN RECALL

NHTSA campaign 17V081000 · 37 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE350 4Matic, GLE350, GLE350 4Matic Bluetec, GL450 4Matic, and GLE450 Coupe 4Matic vehicles. In the affected vehicles, the bolt that connects the upper control arm and the axle stub may not have been properly tightened.

Consequence

The loose bolt may cause improper wheel tracking, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the tightness of the bolt connecting the upper control arm and the axle stub on the affected vehicles, replacing the upper control arm if necessary, free of charge. The recall is expected to begin in early March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Headlight1

FREE1 OPEN RECALL

NHTSA campaign 16V759000 · 2,215 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GLE 300d 4MATIC, GLE 350, GLE 350 4MATIC, and GLE 400 4MATIC vehicles manufactured October 14, 2015, to November 23, 2015. The low beam headlights on the affected vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, Lamps

Consequence

If the low-beam headlights are out of adjustment, the driver's visibility may be reduced, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge. The recall is expected to begin in November 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Seat1

FREE1 OPEN RECALL

NHTSA campaign 16V602000 · 2 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLE Coupe 450 AMG 4Matic vehicles manufactured July 11, 2015, to July 25, 2015. The affected vehicles may be equipped with rear head restraints that may not stay locked in the upright position at very low temperatures.

Consequence

If the vehicle is involved in a crash in very low temperatures, the rear head restraints may not function as intended, increasing the risk of rearseat occupant injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the rear head restraints, free of charge. The recall is expected to begin in October 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 16V442000 · 423 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2015 ML250, ML350, ML350 4Matic, ML400 4Matic, ML63 AMG, and 2016 GLE450 AMG 4Matic vehicles manufactured from April 27, 2015, through May 19, 2015. The affected vehicles may have had the right rear seatbelt anchor bolt incorrectly installed.

Consequence

In the event of a vehicle crash, the right rear seatbelt anchor bolt could fail to secure the passenger, increasing their risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect and, if necessary, correct the installation of the right rear seat belt anchor bolt, free of charge. The recall began on July 22, 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Electrical System Software1

FREE1 OPEN RECALL

NHTSA campaign 16V440000 · 5,826 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2016 GLE450 AMG 4Matic Coupe vehicles manufactured December 10, 2014, to June 6, 2016. An error within the engine control unit (ECU) software may allow the engine to shut-down while the vehicle is braking, possibly confusing the driver into thinking the shut-down was planned due to the ECO start/stop function.

Consequence

If the engine shuts down unintentionally, there may be an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the ECU software, free of charge. The recall began August 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Driveshaft1

FREE1 OPEN RECALL

NHTSA campaign 15V709000 · 52 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2016 GLE450 AMG 4Matic coupes and GLE63 AMG S 4Matic coupes manufactured December 10, 2014, to April 29, 2015. The affected vehicles may be equipped with rear drive shaft bolt fasteners that may loosen and result in the rear drive shaft separating from the transmission or the rear axle differential.

Consequence

If the drive shaft separates, the vehicle will stall, increasing the risk of a vehicle crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the bolt fasteners, tightening them as necessary, free of charge. The recall is expected to begin in mid-November 2015. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz GLE-Class?

NHTSA recall information identifies 16 recalls for the 2016 Mercedes-Benz GLE-Class involving Structure Roof and Pillars, Software, Front Suspension, Tire, Windshield, Engine, Power Steering, Air Bag, Control Arm, Headlight, Seat, Seat Belt, Electrical System Software, and Driveshaft.
The affected conditions can involve safety, restraint, steering, suspension, visibility, software, or body-structure concerns.

How do I check if my 2016 Mercedes-Benz GLE-Class has an open recall?

A VIN check at NHTSA.gov or a free VIN check at our service department can identify open recalls for your 2016 Mercedes-Benz GLE-Class.
Call Park Place Motorcars Arlington at 469-206-2671 or schedule an appointment.

How much does a 2016 Mercedes-Benz GLE-Class recall repair cost?

A 2016 Mercedes-Benz GLE-Class recall repair costs nothing when the manufacturer remedy is completed by an authorized dealer.
Qualifying repairs are performed at no charge to the owner.

Can an independent shop fix a 2016 Mercedes-Benz GLE-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2016 Mercedes-Benz GLE-Class at no charge.
Our technicians use Mercedes-Benz procedures, diagnostic equipment, and replacement parts for recall work.

Does an open recall affect the trade-in value of the 2016 Mercedes-Benz GLE-Class?

Buyers and dealers check recall status, so completing an open recall can help support a smoother trade-in process for a 2016 Mercedes-Benz GLE-Class.
Start with our trade-in page and let our team help you understand the next step.

Recall Service & Dealership Highlights

Protect Your Passengers

NHTSA recall information identifies concerns that may affect the 2016 Mercedes-Benz GLE-Class, including windshield bonding that could affect air-bag protection, air-bag software or passenger classification errors, possible loss of power steering assist, and engine software that may cause an unexpected shutdown. Other reported risks include leaking suspension oil that could contribute to fire, loose control-arm or driveshaft fasteners, reduced headlight visibility, incorrect tire labeling, and seat-belt or head-restraint concerns. Waiting can leave a safety issue unresolved. A free VIN check shows whether your vehicle needs attention, and an authorized dealer can complete the manufacturer remedy at no charge.

Authorized Mercedes-Benz Care

Park Place Motorcars Arlington is your local Mercedes-Benz service resource for recall assistance in Arlington, TX. Our factory-trained technicians use manufacturer diagnostic tools, repair procedures, and OEM parts to verify open campaigns and complete the correct remedy for your vehicle. Recall repairs are performed at no charge to the owner when covered by the manufacturer campaign. We serve drivers throughout Arlington and nearby communities, including Grand Prairie, Mansfield, Fort Worth, and surrounding areas. For clear guidance from a Mercedes-Benz team, call 469-206-2671 or schedule service with Park Place Motorcars Arlington.

Start With a Free VIN Check

Begin by contacting our service department with your vehicle identification number. We can check for open recalls, explain the applicable remedy, and help arrange a convenient visit. Bring the vehicle to Park Place Motorcars Arlington so our factory-trained technicians can perform the required inspection, software update, adjustment, or replacement. If you are unsure whether a past repair was completed, still reach out—the VIN check is free and there is no need to wait for a symptom. Call 469-206-2671 or schedule an appointment today for reassuring, manufacturer-authorized care.