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Park Place Motorcars Arlington
Mercedes-Benz AMG GT Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 19V457000 · 1,002 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 AMG GTS and 2017 AMG GT vehicles. The bonding between the carbon-fiber driveshaft and the engine/transmission flange may be insufficient, causing the driveshaft to separate while in motion.
Consequence
If the driveshaft separates, there may be a loss of drive, increasing the risk of crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the carbon-fiber draft shaft, including the flange, free of charge. Owners were notified of the safety risk with an interim notification on July 26, 2019. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V818000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 AMG GT & AMG GT-C Roadster and 2018 AMG GT-S & GT Roadster vehicles equipped with AMG Performance Seats. The passenger occupant classification system (OCS) might not function properly, possibly causing the passenger frontal air bag to be incorrectly deactivated or incorrectly activated in the event of a crash.
Consequence
A passenger air bag that is incorrectly activated or deactivated in the event of a crash increases the risk of injury due to potential incorrect airbag deployment or non-deployment.
Corrective Action
MBUSA will notify owners, and dealers will update the OCS software, and if necessary, replace the passenger seat cushion, free of charge. Owners will be notified of the recall in January 2018 and they will receive a second letter when the parts become available, currently expected to be in February 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 19V457000 · 1,002 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 AMG GTS and 2017 AMG GT vehicles. The bonding between the carbon-fiber driveshaft and the engine/transmission flange may be insufficient, causing the driveshaft to separate while in motion.
Consequence
If the driveshaft separates, there may be a loss of drive, increasing the risk of crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the carbon-fiber draft shaft, including the flange, free of charge. Owners were notified of the safety risk with an interim notification on July 26, 2019. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V818000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 AMG GT & AMG GT-C Roadster and 2018 AMG GT-S & GT Roadster vehicles equipped with AMG Performance Seats. The passenger occupant classification system (OCS) might not function properly, possibly causing the passenger frontal air bag to be incorrectly deactivated or incorrectly activated in the event of a crash.
Consequence
A passenger air bag that is incorrectly activated or deactivated in the event of a crash increases the risk of injury due to potential incorrect airbag deployment or non-deployment.
Corrective Action
MBUSA will notify owners, and dealers will update the OCS software, and if necessary, replace the passenger seat cushion, free of charge. Owners will be notified of the recall in January 2018 and they will receive a second letter when the parts become available, currently expected to be in February 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
5 common questions answered
NHTSA reports four recall concerns for this vehicle: communication-module software may send emergency responders to the wrong location; a separate software fault may relay an inaccurate eCall location; driveshaft bonding may fail and cause a loss of drive; and the passenger occupant classification system may incorrectly activate or deactivate the air bag. These issues can delay emergency assistance, increase crash risk, or increase injury risk during a collision. Waiting leaves a known safety concern unresolved. A VIN check identifies whether a remedy remains open, and eligible recall repairs are performed at no charge by an authorized Mercedes-Benz dealer.
Park Place Motorcars Arlington uses factory-trained technicians, Mercedes-Benz manufacturer diagnostic tools, and OEM parts to complete recall work according to the manufacturer’s instructions. The free recall remedy may involve software updates, a driveshaft replacement, or air bag system service, depending on the VIN and applicable campaign. Located in Arlington, Texas, Park Place Motorcars Arlington serves drivers from nearby communities throughout the Dallas-Fort Worth area. Our authorized dealership is equipped to explain the recall, verify the vehicle, and help you move forward with confidence.
Start by checking your VIN with Park Place Motorcars Arlington or NHTSA.gov. Bring the vehicle to our service department so a technician can confirm any open campaign and perform the manufacturer remedy. If you are unsure whether a recall applies or whether a previous repair was completed, still schedule an appointment—the VIN check is free. Use our online option to schedule service, or contact the dealership for assistance. Addressing the check promptly helps ensure your emergency-call, driveshaft, and passenger-protection systems receive the attention they need.
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