Park Place Motorcars Arlington

2017 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Steering Shaft1

FREE1 OPEN RECALL

NHTSA campaign 21V229000 · 4,992 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. The recall is expected to begin April 30, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz B-Class Electric Drive?

NHTSA has issued three recalls for the 2017 Mercedes-Benz B-Class Electric Drive, affecting the air bag, software, and steering shaft.
The air bag recall concerns unintended deployment and added grounding for steering components.
The software recall concerns emergency-call location accuracy.
The steering shaft recall concerns possible separation that could cause loss of steering control.

How do I check if my 2017 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your 2017 Mercedes-Benz B-Class Electric Drive by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Park Place Motorcars Arlington can verify open recall status and explain the applicable remedy.

How much does a 2017 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2017 Mercedes-Benz B-Class Electric Drive recall repair costs nothing when completed at an authorized Mercedes-Benz dealer.
The manufacturer remedy is performed at no charge to the owner.

Can an independent shop fix a 2017 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Mercedes-Benz B-Class Electric Drive at no charge.
An authorized dealer has the manufacturer procedures and equipment required for the recall campaign.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2017 Mercedes-Benz B-Class Electric Drive; visit our trade-in page to get started.
Completing an eligible manufacturer remedy can help keep the vehicle’s safety documentation current.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies three affected components for this vehicle: the air bag, software, and steering shaft. The air bag issue could allow unintended deployment, increasing injury and crash risk. The software issue could cause the emergency call system to communicate an incorrect vehicle location, potentially delaying help after a crash. The steering shaft issue may allow a bearing and universal joint to separate over time, which could cause loss of steering control. Waiting can leave a known safety concern unresolved. Park Place Motorcars Arlington can check the VIN and complete the applicable manufacturer remedy at no charge.

Factory-Trained Recall Care

Park Place Motorcars Arlington uses factory-trained technicians, Mercedes-Benz manufacturer diagnostic tools, and OEM parts and procedures for recall work. Our team can inspect the steering shaft, address the air bag grounding remedy, and update the communication-module software when the VIN indicates an open campaign. Manufacturer recall repairs are completed at no charge to the owner through an authorized franchise dealer. We proudly serve drivers in Arlington, Mansfield, Grand Prairie, Fort Worth, and surrounding North Texas communities. For knowledgeable Mercedes-Benz recall support, contact Park Place Motorcars Arlington in Arlington, TX, at 469-206-2671.

Take the Next Step

Start by checking your VIN through NHTSA.gov or by contacting our service department for a free check. Bring the vehicle to Park Place Motorcars Arlington so our factory-trained team can confirm whether a recall remains open and perform the specified remedy. You can schedule service even if you are unsure whether a previous repair was completed—the VIN check helps clarify the vehicle’s status. Do not wait if you received a manufacturer notice or noticed a safety concern. Call 469-206-2671, or schedule an appointment online.