4201 Beltway Place Directions Arlington, TX 76018
Park Place Motorcars Arlington
Mercedes-Benz CLS-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA identifies one recall involving the Electrical System Software in the 2017 Mercedes-Benz CLS-Class. The communication-module software may fail to send the correct vehicle location through the eCall emergency system after a crash. If that happens, emergency responders could be dispatched to the wrong location, increasing the risk of injury. Waiting leaves the concern unresolved when accurate location information may matter most. A free VIN check can quickly determine whether the remedy remains open. If it does, the manufacturer’s software update can be completed by an authorized dealer or through an over-the-air update at no charge.
Park Place Motorcars Arlington provides recall support for drivers in Arlington, TX, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools, Mercedes-Benz procedures, and OEM parts or software updates when applicable to the repair. The recall remedy is defined by the manufacturer and completed at no charge to the owner when the vehicle has an eligible open recall. Choosing Park Place Motorcars Arlington gives you a direct path to authorized franchise service, accurate VIN verification, and clear communication about what your vehicle needs before you leave the dealership.
Begin by checking your VIN with our service department, then bring your 2017 Mercedes-Benz CLS-Class to Park Place Motorcars Arlington if the recall is open. You can schedule an appointment even if you are unsure whether a previous repair was completed, because the VIN check is free. Our team will verify the recall status, explain the manufacturer remedy, and help arrange the software update when needed. Taking this step now can help ensure the emergency call system communicates accurate location information if a serious collision occurs.
Helpful Links
