Park Place Motorcars Arlington

2017 Mercedes-Benz GLC-Class Recall

Mercedes-Benz GLC-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

11 recalls found · All repairs FREE

Structure Roof and Pillars

FREE3 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars3

FREE3 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module1

FREE1 OPEN RECALL

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Electrical System Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Headlight1

FREE1 OPEN RECALL

NHTSA campaign 17V819000 · 8,134 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, Lamps

Consequence

An insufficiently illuminated roadway may increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on January 12, 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

Sun Roof1

FREE1 OPEN RECALL

NHTSA campaign 17V715000 · 9,379 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 GLC300, GLC300 4Matic, and GLC43 AMG vehicles. The fixed panoramic sun roof frontal and side plastic panels may have insufficient bonding, allowing the panels to separate during vehicle operation.

Consequence

If the sun roof panels detach from the vehicle, it can increase the risk of a crash or injury for following traffic.

Corrective Action

MBUSA will notify owners, and dealers will inspect the bonding on the sun roof panels, correcting it as necessary, free of charge. The recall is expected to begin December 8, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Power Steering1

FREE1 OPEN RECALL

NHTSA campaign 17V574000 · 4 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence

The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 17V251000 · 12,743 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 C300, C300 4Matic, C300 Coupe, C300 Coupe 4Matic, C43 AMG, C43 AMG Coupe, C43 AMG Cabrio, C63 AMG, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, C63S Cabrio, GLC300, GLC300 4Matic, GLC43 AMG, S550, S550 4Matic, S550e, S600, S63 AMG 4Matic, S65, Mercedes-Maybach S550 4Matic, and Mercedes-Maybach S600 vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash. As such, these vehicles fail

Consequence

If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the front seat belts, free of charge. Remedy parts are not currently available. Owners will be notified of the recall in May 2017 and will be sent a second notification when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.

Engine1

FREE1 OPEN RECALL

NHTSA campaign 17V114000 · 307,629 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat f

Consequence

If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. Parts to remedy the vehicles are not currently available. Owners will be notified of the recall beginning in late March 2017. Owners will be mailed a follow up notice when remedy parts are available, currently expected to be in July 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz GLC-Class?

NHTSA has issued 11 recalls for the 2017 Mercedes-Benz GLC-Class across nine components: Structure Roof and Pillars, Communication Module, Electrical System Software, Headlight, Sun Roof, Air Bag, Power Steering, Seat Belt, and Engine.
The campaigns address potential roof-panel separation, seat-belt concerns, emergency-call communication, headlight aim, air-bag deployment, steering assistance, and starter-circuit overheating.

How do I check if my 2017 Mercedes-Benz GLC-Class has an open recall?

You can check your 2017 Mercedes-Benz GLC-Class by VIN at NHTSA.gov or receive a free VIN check at our service department.
Park Place Motorcars Arlington can review the VIN and explain the next step for any open manufacturer campaign.

How much does a 2017 Mercedes-Benz GLC-Class recall repair cost?

A 2017 Mercedes-Benz GLC-Class recall repair costs nothing when performed by an authorized dealer as the manufacturer remedy.
Eligible recall inspections, parts, and repairs are completed at no charge to the owner.

Can an independent shop fix a 2017 Mercedes-Benz GLC-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Mercedes-Benz GLC-Class recall at no charge.
Authorized technicians have the manufacturer procedures, diagnostic equipment, and OEM parts required for the campaign.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz GLC-Class?

Buyers and dealers check recall status, so completing an open campaign can support a smoother trade-in evaluation; visit our trade-in page to get started.
Park Place Motorcars Arlington can help you understand the recall status before you discuss your vehicle’s trade-in.

Recall Service & Dealership Highlights

Protect Your Safety

NHTSA recall campaigns for the 2017 Mercedes-Benz GLC-Class address risks that may not be obvious during everyday driving. Roof and sun-roof panels may separate, rear or front seat-belt components may fail to provide expected restraint, and a misadjusted headlight may reduce roadway visibility. Other campaigns involve an emergency-call system that may not connect or report the correct location, an air bag that may deploy unintentionally, loss of power-steering assistance, or starter-circuit overheating that can melt nearby parts and increase fire risk. Waiting leaves these potential safety issues unresolved. Promptly checking the VIN and completing an eligible remedy is a practical way to reduce avoidable risk.

Factory-Qualified Recall Care

Park Place Motorcars Arlington provides authorized Mercedes-Benz recall service for drivers in Arlington, TX, and nearby communities. Factory-trained technicians follow the manufacturer’s repair procedures and use manufacturer diagnostic tools to identify the correct campaign for your vehicle. OEM parts and the specified remedy help ensure the repair is completed as intended. Eligible recall work, including the manufacturer remedy, is performed at no charge to the owner. Our team can also explain whether a campaign involves inspection, adjustment, software activation, replacement parts, or another repair. Call 469-206-2671, ask about service specials, or schedule service online.

Start With a Free VIN Check

Begin by locating your vehicle identification number and contacting Park Place Motorcars Arlington. We can check the VIN for open recalls, explain what the manufacturer remedy involves, and help you bring the vehicle in for service. If you are unsure whether a previous owner completed a campaign, schedule service anyway—the check is free and uncertainty should not delay a safety review. Once an open recall is confirmed, arrange an appointment so the appropriate technician and parts can be prepared. Call 469-206-2671 or schedule an appointment for your Arlington-area Mercedes-Benz service visit.