Park Place Motorcars Arlington

2018 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz CLS-Class?

NHTSA has issued one recall for the 2018 Mercedes-Benz CLS-Class, affecting the Communication Module.
The recall concerns software that may fail to communicate the correct vehicle location for the eCall emergency system after a crash.
The consequence is that emergency responders could be dispatched to the wrong location, increasing the risk of injury.

How do I check if my 2018 Mercedes-Benz CLS-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
Park Place Motorcars Arlington can review the manufacturer's open recall records for your vehicle.
If a recall is open, the manufacturer remedy can be completed at no charge by an authorized dealer.

How much does a 2018 Mercedes-Benz CLS-Class recall repair cost?

A 2018 Mercedes-Benz CLS-Class recall repair is free at an authorized dealer.
The Communication Module software update is the manufacturer-specified remedy for this recall.
Contact our service team to confirm the VIN and arrange the required repair.

Can an independent shop fix a 2018 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Mercedes-Benz service department has access to the manufacturer procedure and appropriate diagnostic equipment.
Park Place Motorcars Arlington can verify the campaign and complete the recall repair when applicable.

Does an open recall affect the trade-in value of the 2018 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so completing an open recall can help support a smoother trade-in evaluation.
You can begin the process through our trade-in page.
Ask our team to check the VIN and address any open manufacturer recall before trading your vehicle.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA reports one recall involving the Communication Module on the 2018 Mercedes-Benz CLS-Class. Its software may fail to communicate the correct vehicle location through the eCall emergency system after a crash. If responders are sent to the wrong location, help may be delayed, increasing the risk of injury. Waiting to confirm recall status leaves an important safety concern unresolved, especially if you received a notice or do not know whether a prior owner completed the repair. Park Place Motorcars Arlington can check your VIN and explain the manufacturer remedy clearly, helping you address the issue with confidence.

Authorized Mercedes-Benz Care

Park Place Motorcars Arlington uses factory-trained technicians, manufacturer diagnostic tools and OEM parts and procedures for authorized Mercedes-Benz recall service. If your VIN shows an open campaign, the manufacturer-specified Communication Module software update is performed at no charge to the owner. Our service department at 4201 Beltway Pl serves Arlington, TX, along with nearby communities seeking knowledgeable Mercedes-Benz care. We can also help with other maintenance and repair needs after the recall check. Visit our dealership or contact the team to arrange service from professionals familiar with your vehicle's systems.

Start With a Free VIN Check

Start by locating your vehicle identification number and letting our service team check it against the manufacturer's open recall records. Bring the 2018 Mercedes-Benz CLS-Class to Park Place Motorcars Arlington so a factory-trained technician can verify the campaign and complete the remedy when needed. Schedule an appointment even if you are unsure whether the repair was completed; the VIN check is free and provides a clear next step. Our team can also answer questions about related service, explain the process and help you move forward without delaying a safety-related update.