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Park Place Motorcars Arlington
Mercedes-Benz G-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA identifies one recall involving the Emergency Call eCall system on the 2018 Mercedes-Benz G-Class. Communication-module software may fail to share the vehicle’s correct location during an emergency call after a crash. If responders are sent to the wrong location, help could be delayed and the risk of injury may increase. Waiting can leave the issue unresolved when you need this safety system most. A VIN check determines whether the recall remains open, and the manufacturer’s software remedy is performed at no charge when applicable. If a notice arrived or you are uncertain about prior recall work, contact our service team promptly.
Park Place Motorcars Arlington uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts and procedures to support your Mercedes-Benz. Our team can check the VIN, confirm the open recall status, and perform the manufacturer’s eCall software remedy at no charge to the owner. Located in Arlington, Texas, we serve drivers from Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities. Choosing an authorized franchise dealer gives you a direct path to the remedy defined by Mercedes-Benz USA, LLC, with service designed around the vehicle’s factory systems and safety requirements.
Start by having your VIN checked, then bring the 2018 Mercedes-Benz G-Class to Park Place Motorcars Arlington if an open recall requires attention. You can schedule service even if you are unsure whether the repair was completed, because the VIN check is free. Our team will explain the result and coordinate the manufacturer remedy when needed. Bring your recall notice if you have one, although our technicians can begin with the vehicle identification number. Taking action now helps ensure the eCall system receives the correct software support without adding a repair charge.
