Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Park Place Motorcars Arlington
2018 Mercedes-Benz Metris Recall
Mercedes-Benz Metris Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsTransmission
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Transmission1
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection2
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit1
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery1
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall1
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2018 Mercedes-Benz Metris?
- NHTSA has issued six recalls for the 2018 Mercedes-Benz Metris involving the Transmission, Inspection, Steering Unit, Battery, and Emergency Call eCall components.
- The recalls address possible driveshaft separation, missed safety-part inspections, loss of power steering assist, battery short and fire risk, and incorrect emergency-call location information.
How do I check if my 2018 Mercedes-Benz Metris has an open recall?
- You can check your 2018 Mercedes-Benz Metris by entering its VIN at NHTSA.gov or by getting a free VIN check at the Park Place Motorcars Arlington service department.
- Call 469-206-2671 or schedule an appointment for assistance.
How much does a 2018 Mercedes-Benz Metris recall repair cost?
- A 2018 Mercedes-Benz Metris recall repair costs nothing to the owner when performed by an authorized franchise dealer.
- The manufacturer-specified remedies for these recalls are performed free of charge.
Can an independent shop fix a 2018 Mercedes-Benz Metris recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Mercedes-Benz Metris recall at no charge.
- Authorized technicians have the manufacturer procedures, diagnostic equipment, and parts needed for the recall repair.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz Metris?
- Buyers and dealers check recall status when evaluating a 2018 Mercedes-Benz Metris, so resolving an open recall can support a smoother trade-in process.
- When you are ready, visit our trade-in page to begin.
Recall Service & Dealership Highlights
Address Safety Concerns
NHTSA recall information identifies six recalls affecting the Transmission, Inspection, Steering Unit, Battery, and Emergency Call eCall components. A loose driveshaft connection may cause loss of drive, while missed inspections may leave loose safety-related parts undiscovered. A steering sensor issue may reduce power steering assist, and an exposed battery compartment may allow an electrical short that increases fire risk. Emergency-call software may also communicate an incorrect vehicle location after a crash. Waiting can leave a known safety risk unresolved. Park Place Motorcars Arlington can check your VIN and complete the manufacturer-specified remedy at no charge.
Authorized Mercedes-Benz Expertise
Park Place Motorcars Arlington uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to complete Mercedes-Benz recall work correctly. The authorized team follows the manufacturer remedy for your specific VIN, whether the repair involves the transmission flange, inspection, steering unit, battery compartment cover, or eCall software. Recall repairs are performed at no charge to the owner. Serving Arlington, Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities, Park Place Motorcars Arlington is conveniently located at 4201 Beltway Pl in Arlington, TX. Call 469-206-2671 for assistance.
Start With a Free VIN Check
Begin by checking your VIN through NHTSA.gov or contacting our service department. Bring your 2018 Mercedes-Benz Metris to Park Place Motorcars Arlington so the team can confirm open recall status and perform any eligible remedy. You can schedule service even if you are unsure whether earlier work was completed; the VIN check is free. If your vehicle needs attention, ask about service specials. Service financing is also available, so you can get service now and pay later for eligible non-recall maintenance or repairs. Call 469-206-2671 to take the next step.
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