Park Place Motorcars Arlington

2019 Mercedes-Benz C-Class Recall

Mercedes-Benz C-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

24 recalls found · All repairs FREE

Structure Roof and Pillars

FREE2 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars2

FREE2 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module4

FREE4 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Battery Cable Connection1

FREE1 OPEN RECALL

NHTSA campaign 20V776000 · 2,563 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2020 AMG GLC 63 4MATIC vehicles. The power supply cable on the starter might not have been installed correctly, possibly allowing the cable to chafe against the starter housing and short-circuit.

Consequence

If the power supply cable short-circuits, it can result in a stall, increasing the risk of a crash. In addition, a short-circuit can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will inspect the starter harness and power supply cable installation, and correct it as necessary, free of charge. Owners were notified of the safety risk on January 27, 2021. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

Label1

FREE1 OPEN RECALL

NHTSA campaign 19V914000 · 10,041 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC 300 4MATIC coupe, AMG GLC 43 Coupe, AMG GLC 43, AMG GLC 63, GLC 300, GLC 350e 4MATIC, GLC300 4MATIC, AMG GLC 63 Coupe, and AMG GLC 63 S Coupe vehicles. The passenger side sun visor may have incorrect air bag warning labels, written in a foreign language. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

If an air bag label is in a foreign language, an occupant may not be aware of the risks to children sitting in the front seat, increasing the risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the air bag warnings and replace them, as necessary, free of charge. The recall began March 3, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020014.

Power Steering2

FREE2 OPEN RECALLS

NHTSA campaign 19V822000 · 3 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC300 and GLC300 4MATIC vehicles. The electrical connection between the power steering electric motor and the control unit may fail, resulting in the loss of electric power steering assist.

Consequence

A loss of power steering assist would require a greater steering effort to control the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began December 20, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019110014.

Seat Belt4

FREE4 OPEN RECALLS

NHTSA campaign 19V788000 · 29,720 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles.

Consequence

The electric PRE-SAFEÃ‚Â«-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020017.

Air Bag2

FREE2 OPEN RECALLS

NHTSA campaign 18V905000 · 809 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2019 Mercedes-Benz GLC63 AMG Coupe, GLC63S AMG Coupe, and GLC63 vehicles. In the event of a crash, the frontal air bag may have a delayed deployment for certain unbelted front seat passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

A delay in the air bag deployment can increase the risk of injury.

Corrective Action

MBUSA has notified owners, and dealers will update the air bag control unit software parameters, free of charge. The recall began March 1, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019020004.

Electrical System Software3

FREE3 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Center Console1

FREE1 OPEN RECALL

NHTSA campaign 20V608000 · 7 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 vehicles. The center console lock-system might not lock properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, Occupant Protection In Interior Impact.

Consequence

In the event of a rear-end crash, the center console lid may open, increasing the risk of injury to occupants.

Corrective Action

MBUSA will notify owners, and dealers will check the center console storage compartment, and replace it, if necessary, free of charge. The recall is expected to begin December 1, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100006.

Battery1

FREE1 OPEN RECALL

NHTSA campaign 19V586000 · 26,584 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 C300, C300 4MATIC, and C43 AMG 4MATIC vehicles. The mounting bracket for the 12-volt battery may not be secured. This may allow the battery to shift, possibly disconnecting the terminals in the event of a crash.

Consequence

Loss of power from the battery can impair post-crash functions, such as communicating with emergency services and activating hazard lights. The battery may also detach and become a road hazard. Either of these scenarios can increase the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the battery mounting bracket, free of charge. The recall is expected to begin October 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Forward Collision Avoidance System1

FREE1 OPEN RECALL

NHTSA campaign 19V540000 · 1,957 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG

Consequence

An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.

Parking Brake1

FREE1 OPEN RECALL

NHTSA campaign 18V909000 · 675 vehicles affected

Defect

Mercedes-Benz USA,LLC (Mercedes) is recalling certain 2019 C43 AMG, C43 AMG Cabrio, C43 AMG 4MATIC Coupe, C300 4MATIC, C300 4MATIC Coupe, C300 Coupe, C300 Cabrio, C300 4MATIC Cabrio, and C300 vehicles. After parking and exiting the vehicle, the Electronic Stability Program (ESP) software may prevent the electronic parking brake from being disengaged when returning to the vehicle, unless the ESP system is deactivated.

Consequence

Driving the vehicle with the ESP system deactivated could increase the risk of a crash.

Corrective Action

Mercedes has notified owners, and dealers will update the ESP system software, free of charge. The recall began January 29, 2019. Owners may contact Mercedes customer service at 1-800-367-6372. Mercedes' number for this recall is 2018120025.

Steering1

FREE1 OPEN RECALL

NHTSA campaign 18V850000 · 6,162 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.

Consequence

A car that cannot be properly steered has an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall is expected to begin January 25, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz C-Class?

NHTSA has issued 24 recalls for the 2019 Mercedes-Benz C-Class, involving Structure Roof and Pillars, Communication Module, Battery Cable Connection, Label, Power Steering, Seat Belt, Air Bag, Electrical System Software, Center Console, Battery, Forward Collision Avoidance System, Parking Brake, and Steering.
The reported concerns range from roof-panel detachment and emergency-call communication problems to steering, restraint, air-bag, braking, battery, parking-brake, and software issues.

How do I check if my 2019 Mercedes-Benz C-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
Park Place Motorcars Arlington can identify open recalls and explain the manufacturer’s required remedy.

How much does a 2019 Mercedes-Benz C-Class recall repair cost?

A 2019 Mercedes-Benz C-Class recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall program.
Remedies may include inspection, replacement, or software updates, depending on the recall.

Can an independent shop fix a 2019 Mercedes-Benz C-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Our technicians use manufacturer diagnostic tools and approved repair procedures for Mercedes-Benz recall work.

Does an open recall affect the trade-in value of the 2019 Mercedes-Benz C-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process straightforward; visit our trade-in page to get started.
A VIN check can clarify whether recall work remains open before you value or sell the vehicle.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA-reported recalls for the 2019 Mercedes-Benz C-Class include roof-panel adhesive that may let a front panel detach, communication faults that may disable emergency calling or send responders to the wrong location, and software concerns that may contribute to an engine stall or incorrect stability control. Other affected systems include steering assist, seat belts, air bags, automatic braking, the parking brake, the battery, and the center console. These defects can increase the risk of a crash, injury, fire, or delayed emergency response. Waiting can leave a safety issue unresolved, so arrange a free VIN check promptly, even when the vehicle appears to operate normally.

Trusted Mercedes-Benz Care

Park Place Motorcars Arlington provides recall support for drivers throughout Arlington, Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities. Our factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools, approved procedures, and OEM parts when a replacement is required. Recall remedies are performed at no charge when covered by the manufacturer’s safety recall program. We can explain the concern, verify the VIN, and complete the required inspection, repair, or software update. Visit Park Place Motorcars Arlington at 4201 Beltway Pl in Arlington, TX, or call 469-206-2671 for assistance.

Take the Next Step

Start by having the VIN checked, then bring your 2019 Mercedes-Benz C-Class to our service department if an open recall is identified. If you are unsure whether a previous owner completed the work, schedule service anyway—the VIN check is free and can provide clarity. You may schedule an appointment online or contact Park Place Motorcars Arlington directly. Do not delay because a recall notice was misplaced or a repair seems inconvenient. Our team will confirm the applicable remedy, explain what happens next, and help you return to the road with greater confidence.