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Park Place Motorcars Arlington
Mercedes-Benz GLS-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA identifies one Software recall involving the communication module in the 2019 Mercedes-Benz GLS-Class. The software may fail to communicate the correct vehicle location through the emergency call system after a crash. That could send emergency responders to the wrong location and increase the risk of injury following a collision. Waiting leaves the concern unresolved when accurate location information may be critical. Mercedes-Benz specifies a software update as the remedy, delivered by an authorized dealer or through an over-the-air update at no charge. A quick VIN check at Park Place Motorcars Arlington helps determine whether this safety campaign remains open for your vehicle.
Park Place Motorcars Arlington provides authorized Mercedes-Benz recall service for drivers in Arlington, TX, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts or software procedures to follow the specified remedy. For this campaign, the communication-module software update is performed at no charge when the recall is open. Our team can review the VIN, explain the recall status, and help confirm that the emergency call system receives the correct update. Located at 4201 Beltway Pl, Park Place Motorcars Arlington offers knowledgeable support from a dealership dedicated to Mercedes-Benz vehicles.
Begin by checking the VIN, then bring your 2019 Mercedes-Benz GLS-Class to Park Place Motorcars Arlington if the campaign is open. If you are not sure whether a previous owner completed the repair, schedule an appointment anyway—the recall check is free. Our service team can verify the manufacturer's open recall records and arrange the software remedy when applicable. You can also contact the dealership at 469-206-2671 for assistance. Taking this step now helps address the emergency call location concern without waiting for uncertainty to become a problem.
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