4201 Beltway Place Directions Arlington, TX 76018
Park Place Motorcars Arlington
Mercedes-Benz SLC-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA reports one recall involving the Communication Module in the 2019 Mercedes-Benz SLC-Class. The module software may fail to communicate the correct vehicle location through the eCall emergency system after a crash. If responders receive the wrong location, they may be dispatched somewhere other than where help is needed, increasing the risk of injury following the crash. Waiting leaves that communication concern unresolved. A dealer software update, or an applicable over-the-air update, addresses the manufacturer-identified issue at no charge. If you received a recall notice or cannot remember whether the work was completed, let our team check the VIN promptly.
Park Place Motorcars Arlington provides recall support for drivers throughout Arlington, Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities. Our factory-trained technicians use manufacturer diagnostic tools to verify the Communication Module condition and follow Mercedes-Benz repair procedures. When the recall applies, the manufacturer remedy is completed at no charge to the owner, using the appropriate software update and OEM-supported equipment. We can also answer questions about the NHTSA recall and help you understand the next step. Visit Park Place Motorcars Arlington at 4201 Beltway Pl, Arlington, TX 76018, or call 469-206-2671.
Begin by locating your vehicle identification number and contacting our service department. We will check whether the Communication Module recall remains open, then explain what your 2019 Mercedes-Benz SLC-Class needs. Bring the vehicle to Park Place Motorcars Arlington if a repair is required, and schedule service even if you are unsure whether a prior owner completed the work. The VIN check is free, and you do not need to wait for a new notice to ask questions. Review our service specials as you plan your visit. Service financing is available to help you get service now and pay later.
Helpful Links
