4201 Beltway Place Directions Arlington, TX 76018
Park Place Motorcars Arlington
Mercedes-Benz E-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 20V673000 · 1,337 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 E350 and E450, 2019-2021 AMG E53 and 2020-2021 AMG E63 vehicles. The front passenger seat may be missing the mechanical seat adjustment range limit stop, allowing the seat to move outside of the acceptable range in relation to the air bag.
Consequence
If the front passenger seat is adjusted beyond the acceptable range in relation to the air bag, there could be an increased risk of injury in the event of a crash with air bag deployment.
Corrective Action
MBUSA will notify owners, and dealers will inspect for the mechanical seat adjustment range limitation for the front passenger seat and install it if necessary, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-368-6372. MBUSA's number for this recall is 2020110013.
NHTSA campaign 21V216000 · 109 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, E63S AMG, 2020 E63S AMG Wagon, and 2020-2021 E53 AMG vehicles. The passenger seat limiter may allow the seat to be positioned too close to the air bag.
Consequence
A seat too close to the air bag increases the risk of injury in the event of a crash necessitating the deployment of the frontal passenger air bag.
Corrective Action
MBUSA will notify owners, and dealers will recalibrate the passenger seat limiter, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V230000 · 12,327 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence
Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. The recall is expected to begin May 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V217000 · 493 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2021 E63S AMG, E63S AMG Wagon, 2019-2021 AMG GT63 4-door, and AMG GT63S 4-door vehicles. The starter motor positive cable may not have been installed correctly, potentially allowing the power supply harness wires to chafe.
Consequence
Damaged wires may cause a short circuit and result in a vehicle stall, increasing the risk of a crash. Also, a short circuit can increase the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will inspect and, as necessary, correct the screw connections and position of the positive cable, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V228000 · 6 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, and AMG E63 vehicles. The parking control unit may fail to display the rearview camera image and cause the parking sensors to misidentify or fail to detect objects.
Consequence
An inoperative rearview camera display and/or parking sensors can reduce the driver's view and awareness of what is behind the vehicle, increasing the risk of a crash.
Corrective Action
All affected vehicles are still within MBUSA's control. MBUSA will replace the parking control unit, free of charge. The recall began April 8, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 20V673000 · 1,337 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 E350 and E450, 2019-2021 AMG E53 and 2020-2021 AMG E63 vehicles. The front passenger seat may be missing the mechanical seat adjustment range limit stop, allowing the seat to move outside of the acceptable range in relation to the air bag.
Consequence
If the front passenger seat is adjusted beyond the acceptable range in relation to the air bag, there could be an increased risk of injury in the event of a crash with air bag deployment.
Corrective Action
MBUSA will notify owners, and dealers will inspect for the mechanical seat adjustment range limitation for the front passenger seat and install it if necessary, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-368-6372. MBUSA's number for this recall is 2020110013.
NHTSA campaign 21V216000 · 109 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, E63S AMG, 2020 E63S AMG Wagon, and 2020-2021 E53 AMG vehicles. The passenger seat limiter may allow the seat to be positioned too close to the air bag.
Consequence
A seat too close to the air bag increases the risk of injury in the event of a crash necessitating the deployment of the frontal passenger air bag.
Corrective Action
MBUSA will notify owners, and dealers will recalibrate the passenger seat limiter, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V230000 · 12,327 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Consequence
Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. The recall is expected to begin May 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V217000 · 493 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2021 E63S AMG, E63S AMG Wagon, 2019-2021 AMG GT63 4-door, and AMG GT63S 4-door vehicles. The starter motor positive cable may not have been installed correctly, potentially allowing the power supply harness wires to chafe.
Consequence
Damaged wires may cause a short circuit and result in a vehicle stall, increasing the risk of a crash. Also, a short circuit can increase the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will inspect and, as necessary, correct the screw connections and position of the positive cable, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V228000 · 6 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, and AMG E63 vehicles. The parking control unit may fail to display the rearview camera image and cause the parking sensors to misidentify or fail to detect objects.
Consequence
An inoperative rearview camera display and/or parking sensors can reduce the driver's view and awareness of what is behind the vehicle, increasing the risk of a crash.
Corrective Action
All affected vehicles are still within MBUSA's control. MBUSA will replace the parking control unit, free of charge. The recall began April 8, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
5 common questions answered
NHTSA recall information identifies seat conditions that may position a passenger too close to the air bag or prevent air bags and seat-belt force limiters from working properly in a crash. An eCall software issue may send responders to the wrong location. On applicable vehicles, starter-motor cable chafing may lead to a stall or fire, while a backup-camera or parking-control fault may reduce rear visibility and awareness. These are safety concerns, not routine maintenance items. Delaying a no-charge remedy leaves the potential risk unresolved, so contact Park Place Motorcars Arlington promptly if you receive a notice or are unsure whether recall work has been completed.
Park Place Motorcars Arlington provides authorized Mercedes-Benz recall service for drivers throughout Arlington, Grand Prairie, Mansfield, Fort Worth, and nearby North Texas communities. Our factory-trained technicians use manufacturer diagnostic tools, approved procedures, and OEM parts when a component replacement is required. We can verify the VIN, identify the applicable remedy, and complete eligible recall repairs at no charge to the owner. From seat-position inspection and calibration to eCall software updates, starter-motor cable correction, or backup-camera service, our team is equipped to help you return to the road with greater confidence.
Begin by contacting Park Place Motorcars Arlington for a VIN check. Bring your 2021 Mercedes-Benz E-Class to our service department at 4201 Beltway Pl, Arlington, TX 76018, and we can determine whether an open recall applies and explain the next step. If you have already received a notice, bring it with you; if you have not, you can still request a check. Even when you are unsure whether prior work was completed, schedule an appointment. The recall check is free, and applicable manufacturer remedies are completed at no charge.
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