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Park Place Motorcars Arlington
Mercedes-Benz GLE-Class Recall service at Park Place Motorcars Arlington in Arlington, TX
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
5 common questions answered
NHTSA recall information identifies risks involving the 2021 Mercedes-Benz GLE-Class air-conditioner drains, dashboard, instrument-panel software, middle seat-belt buckle, communication module, and stability-control software. Water entering the foot wells may damage electrical components, increase fire risk, disable eCall, prevent doors from unlocking, or affect engine operation. An unsecured dashboard may interfere with passenger-airbag inflation. Unlit controls can be harder to use, while an inaccessible buckle may fail to restrain an occupant. Incorrect emergency-call location or unexpected vehicle pull during evasive maneuvers can increase injury or crash risk. Waiting leaves a known safety concern unresolved, so arrange a free VIN check and prompt repair.
Park Place Motorcars Arlington provides recall support for drivers throughout Arlington, Fort Worth, Grand Prairie, Mansfield, and nearby North Texas communities. Our factory-trained technicians use manufacturer diagnostic tools, official repair procedures, and OEM parts when a recall remedy requires inspection, replacement, or software programming. The manufacturer-authorized remedy is completed free of charge to the owner. From drain-hose corrections and dashboard replacement to seat-belt securing and electronic updates, our team is prepared to identify the applicable campaign and complete the work correctly. Trust Park Place Motorcars Arlington for clear communication, professional service, and convenient access to Mercedes-Benz expertise.
Start by locating your VIN and contacting our Arlington service department for a free recall check. If an open campaign applies, bring your 2021 Mercedes-Benz GLE-Class to Park Place Motorcars Arlington so a factory-trained technician can perform the manufacturer remedy at no charge. If you are unsure whether earlier work was completed, still schedule service; the VIN check can provide direction before any repair begins. Bring any recall notice you received, describe warning signs such as foot-well moisture or control concerns, and ask our team about the appropriate appointment timing. Prompt action helps protect you, your passengers, and other road users.
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