Park Place Motorcars Arlington

2021 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Park Place Motorcars Arlington in Arlington, TX

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Instrument Panel

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

Instrument Panel1

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz GLS-Class?

NHTSA identifies two recalls for the 2021 Mercedes-Benz GLS-Class: one affecting the Instrument Panel and one affecting Software.
The Instrument Panel recall concerns illumination for certain interior switches when the hazard lights are on and the ignition is off.
The Software recall concerns the emergency call system’s ability to communicate the correct vehicle location after a crash.

How do I check if my 2021 Mercedes-Benz GLS-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check through the Park Place Motorcars Arlington service department.
Our team can explain whether an open campaign applies to your vehicle and help arrange the manufacturer remedy.

How much does a 2021 Mercedes-Benz GLS-Class recall repair cost?

A 2021 Mercedes-Benz GLS-Class recall repair costs the owner nothing when completed by an authorized dealer under the manufacturer campaign.
The listed remedies are software updates performed by a dealer, with the communication-module update also potentially completed over the air.

Can an independent shop fix a 2021 Mercedes-Benz GLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Park Place Motorcars Arlington uses factory-trained technicians and manufacturer diagnostic tools for authorized Mercedes-Benz recall service.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz GLS-Class?

Buyers and dealers check recall status, so completing an open recall can support a smoother appraisal; visit our trade-in page to get started.
A VIN check can clarify whether a campaign remains open before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Safety Updates Matter

NHTSA identifies two recalls affecting the 2021 Mercedes-Benz GLS-Class. The Instrument Panel issue may deactivate illumination for certain interior switches when the hazard lights are on and the ignition is off, making controls harder to find and operate and increasing crash risk. The Software issue may prevent the emergency call system from sending the correct vehicle location after a crash, potentially sending responders to the wrong place and increasing the risk of injury. Waiting can leave these safety concerns unresolved. An authorized Mercedes-Benz dealer can complete the applicable software remedy at no charge, so prompt attention is the reassuring choice.

Authorized Mercedes-Benz Care

Park Place Motorcars Arlington provides authorized recall service for drivers in Arlington, Texas, and nearby communities such as Grand Prairie, Mansfield, Fort Worth, and the greater Dallas–Fort Worth area. Factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools to verify the VIN, identify the applicable campaign, and perform the specified remedy. Manufacturer software updates are completed according to Mercedes-Benz procedures, with OEM parts used when a campaign requires them. Recall remedies are performed at no charge to the owner under the applicable campaign. Visit us at 4201 Beltway Pl or call 469-206-2671 for assistance.

Start With a Free VIN Check

Begin by contacting Park Place Motorcars Arlington for a free VIN check, even if you are unsure whether a recall repair was completed. Bring your 2021 Mercedes-Benz GLS-Class to our Arlington service department so the team can verify the campaign and explain the next step. If an open recall applies, schedule an appointment for the manufacturer remedy. Our staff can help you choose a convenient visit and answer questions before you arrive. Taking action now can resolve the concern without a repair charge and provide greater confidence on every drive.